I met Katie Crain while interning at Invisible Records in the fall of 2009. I had just graduated, and she was my first supervisor in the big city. I credit her with nearly everything I know about small business processes and organization. She's all about efficiency and clear communication. Katie currently works both in operations for small businesses and as an adjunct teaching undergrads about the music business. A little over a year ago, we started discussing ideas for a fresh set of personal business cards.